FAQ

Most frequent questions and answers

No, we only handle cases at the time of need. When your loved one passes, that is when we would need to be contacted.

Cremains can be expected to be ready for pickup approximately two weeks from receiving the signed death record from the doctor

Death Certificates can be expected to be ready for pickup approximately two weeks from receiving the signed death record from the doctor

**These timelines are an approximation and depend on factors such as paperwork completion, timely doctor signature, and holidays**

Our pick up hours are as follows and there is no need to make an appointment:

You can refer to our Pre-Appointment Page for details on what you will need to have prepared or you can fill out the Demographic Information Form to have everything ready when you come in.

Yes, by law, each case is handled individually.

Please refer to our Pricing Page for pricing details